The order is prepared for postage within 3 business days of the payment review completion date. The delivery time varies according to the type of freight chosen and according to your location.

No, we currently do not have this option on the website, as all pieces are one of a kind.

Yes, if you are in Brazilian territory. Otherwise, We don’t exchange or return international orders.

Simply request a return via e-mail: talktome@hannahcarvalho.com, within 7 calendar days from the date of receipt.

Access the website: www.hannahcarvalho.com and choose the products. The pieces go into your bag, and then you must complete the order and fill in the delivery details and payment method. Click on ‘Checkout’. Just like that, your purchase has been completed and you will soon receive your Art Jewelry!

We want you to receive your order as quickly as possible! To make that happen, we start processing orders as soon as they have been submitted, so we can try to solve your problem as soon as you contact us. 

Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is shipped (for international orders, this process may take up to 3 business days), you will receive a second email that provides the tracking information for your shipment. Please contact Customer Service via chat or email (talktome@hannahcarvalho.com) if you have not received your confirmation emails. 

We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.

We are only able to process one credit card per online order. 

Our Art Jewelry are sent through UPS (United Parcel Service), DHL or FedEx, properly packaged, thus guaranteeing the integrity of the product throughout the journey.

All orders are insured and the value is calculated according to the order value. Extra fees regarding your country's customs legislation are not included.

Our shipping time is variable and calculated according to the zip code indicated on the cart and the shipping option chosen at the end of the purchase. The indicated period will start counting 3 business days after the payment is confirmed and the counting will always be in working days. Your order tracking code will be sent to your registration email. If you need any information, feel free to contact us at talktome@hannahcarvalho.com

The shipping cost varies according to the delivery address, volume, weight of the order and type of shipping selected. The products leave daily from the company's headquarters, in Rio de Janeiro - Brazil, to the address indicated in the order.

The deadline for the delivery of the products varies according to the location and type of freight chosen. Usually, it takes 3 to 6 business days after sending.

Yes! Hannah Carvalho delivers globally through UPS (United Parcel Service), DHL or FedEx. 

All Art Jewelry is 100% artistically handcrafted, which requires special care when storing it.

We always advise our customer to store each Art in its own packaging, away from other jewelry, to avoid scratches. Always protect from the sun, heat and humidity.

Keep away from perfume, cosmetics, sea water, cream, soap, talcum powder, heat, steam, chlorine, detergent, sweat or any chemical product. It can cause damage to the metal finish (gold, old gold, old brass, silver, old silver and chrome plating). 

Natural stones are fragile and can break on impact.

Clean your Art Jewelry with a clean dry cloth, avoiding the use of metallic wire or abrasive sponges.